Frequently Asked Questions


Here are some answers to those burning questions that you may have. If this page doesn’t have that answer, we’re only a phone call/chat away.
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What, How & Why

Below are some of the most common questions that we get asked.

If you have another question, please contact us, as we’d hate to see you go to sleep with that feeling. Send us a message now.

Are Your Websites Really Agency Quality?

Short answer – Yes.
Long answer – Depends

Owned and operated by a leading User Experience design agency, we know (more than) a thing or two about design. We build websites that are not only aesthetically pleasing but are also functional.

Simply put, our websites serve the purpose of having them in the first place – ie. lead generation, online sales, making it easy for your users to find the information, etc.

Both Aesthetics and Functionality are key to creating a good experience for your users. We’ve learnt that the hard way and want businesses like yours to cash in on our experience.

So, whatever your perception of a good quality website is, we usually end up being better than that.

What Is Pagespeed & Why Is It So Important?

Simply put, page speed is how long it takes for a web page to load. There are many tools out there that you can use to determine your website’s page speed.

We use the Pagespeed Insights Tool, by Google, to assess and optimise websites to high standards.

There’s a direct correlation between page speed and your website visitor’s behaviour. On average, up to 40% of your website visitors, will leave if it takes more than 3 seconds to load.

On top of that, Google uses page speed as one of it’s ranking factors. So, the quicker your website loads, the higher it ranks on Google.

How is Up & Gro different (better) than website builders like Wix, Squarespace etc.?

We’re not a self-service website builder like Wix, Squarespace etc.

What we are, is an experienced team of Web Designers, Developers and Marketers. And, we’re on a mission to build great web experiences for our clients with the least of their involvement.

Creating an effective website requires a lot of time and energy. And, as most of our clients agree, you’ll be better of spending both of those in growing your business.

Agency Quality Websites At Such Ridiculously Low Costs. What's The Catch?

If we told you, there isn’t a catch, you’ll likely not believe us.

So, here it is (Spoiler Alert: It’s actually not a catch but just good engineering).

We all know that effective teams don’t reinvent the wheel. They twist it, bend it or change it to reuse it per their specific needs.

We do the same. We’ve reverse-engineered our parent agency’s experience into tangible bits called MODS. We use these bite-sized chunks (or MODS) to put together websites in a rapid and cost-effective way.

How Much Does A Website Cost?

If you’ve ever asked this question to a web designer or an agency, you’ve probably got back a ‘DEPENDS’. And in all honesty, it actually does DEPEND on various factors. Consider specific requirements, functionalities, design scope, content type – get it?

But, with Up & Gro, you can be sure with our fixed pricing. Our new rapid design and development process ensures we deliver a website that’s cost-effective while keeping the quality up.

You can now get a well designed and highly effective website from just $997.

What's The Process After I Purchase My Package Online?

Step 1 – As soon as you sign up, you get a welcome pack explaining the step by step process in getting your website ready. It includes:

  • A comprehensive website plan;
  • A questionnaire about your business; and
  • A content pack with resources to help you prepare your website content such as copy or written text, images etc.

Step 2 – Upon receiving the completed questionnaire, we schedule your first planning call. On this call, a website expert discusses a range of key considerations for your new website.
These include (but is not limited to) design, content, functionality and strategy. At this point, your website expert also answers any questions that you may have.

Step 3 – Based on the first (and any subsequent planning calls), we’ll come up with up to 3 design options for you to choose from. At this stage, you can approve a design or request changes to it (limited to the number allowed in your package).
Once approved, we’ll proceed to build your website and add the content provided. We’ll also provide you with an expected launch date at this point.

How Does The 100% Money Back Guarantee Work?

The 100% Money-Back Guarantee applies to our online orders. Its purpose is to enable our customers can buy our website packages online with peace of mind.

Customers can request a full refund at any time until they have received the design options. Some exceptions may apply after this timeframe has passed.


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And take the first step to build a website that your customers will absolutely ❤️